Returns and exchanges

RETURNS - "Try it and return it" promise

At KOA Sportswear we take great pride in the quality of our products. In the unlikely event that you are unhappy with your purchase due to performance or quality, please feel free to return your item within 30 days of purchase. All we ask is that you let us know why it did not reach your expectations, so we can make it even better for the future!!

Where you reason for return is not due to performance or quality, for example due to ordering multiple sizes or multiple products for comparison, we are more than happy to except your returns. Your returns must also follow to below eligibility criteria and will be covered under our standard returns policy:

 

RETURNS - Standard Policy

To be eligible for a return, all items have to be unused and in the same condition you received them; with the original packaging unbroken and labels intact for hygiene reasons. Items should be unworn, unwashed and in its their original condition.

We take great care to inspect and test all returns to ensure they are in pristine condition before adding back to our inventory

If you took advantage of a promotion including free items (for example buy X get Y free, or free X with Y) then the free items must also be returned. If you fail to return your free gift you will be charged for the free items that you have received.

 

Shipping Costs

When you return any product, you must cover the shipping charges. Please note that you will not be reimbursed for the original shipping charges as they are non-refundable (unless it is part of the "Try it and return it promise"). If you receive a refund the original shipping costs will be deducted from your refund

 

Returns process

Please email contact@koasportswear.com, where we will be able to provide you with RMA (Return merchandise authorised) number.

Then send you return item to: KOA Sportswear Ltd, 14 Llys Yr Onnen, Bridgend, GB, CF35 6FA

Clearly mark the original order number and RMA number on the outside of the packaging; without this information your refund maybe significantly delayed.

** It is good practice to include your return address on the rear of the returned packaging, this helps the couriers if they have a problem delivering

Once we have received your return and inspected it, we will email you to confirm we have received the item. We will also inform you if the return has been approved or rejected; if approved the refund will be processed immediately and a credit will be automatically applied to your credit card or original method of payment.

 

Exchanges

We only replace items if in the unlikely event they are received defective or damaged. If you wish to refund your item, please read our standard returns policy. If you need to exchange your faulty item for the same item or similar, please send us an email to contact@koasportswear.com and we will make all the arrangements to replace your item

  

Late or missing refunds (if applicable)

If you haven’t received a refund within 10 working days, first check your bank account again or contact your credit card company, it may take some time before your refund is officially posted..
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@koasportswear.com.

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