Shipping and Delivery

Shipping and Delivery

 

COVID-19.

In these unusual and complex times, we are doing all we can to ensure we continue to get your goods to you as quickly as we can.

Our service is currently running uninterrupted but delivery lead times may be longer than usual if courier services become impacted.

(Latest update: 07/01/2022 Time: 09:00)

 

Couriers

We use carefully selected courier partners to guarantee the safe delivery of your products, whether that in the UK or the rest of the world. These partners are regularly reviewed to ensure we deliver the highest of standards

 

Packaging

All our products are hand packed by our team and are checked for shipment before they leave our premises; we will use as minimal amount of packaging as we can whilst protecting your product. This is so we can contribute in a positive way to environmental impacts.

 

Prices

 * Please note that delivery times vary and are calculated once your items have been dispatched. All estimates are based on working days.

90% of orders are arriving within this time, but as you know we seem to be in a new world of uncertainty, so due to the current situation the odd order may take a little bit longer. Our staff are working as hard as possible to get your delivery to you, and we thank you for your patience during this time.

Your order will be grouped into the fewest number of deliveries possible. This may mean that they take longer to dispatch, if one of your ordered products is unavailable; but there will only be one per-delivery charge.

Please be aware that items whose availability is listed as "not yet released" or "pre-ordered" can potentially delay deliveries.

 

Lost orders

We do not take any responsibility for lost orders as a result of incorrect shipping information or items sent non tracked. As such we strongly advise all customer to opt for tracked delivery.

 

Customs and Import duties / Taxes

If your delivery address is outside of the UK, you may be required to pay local import duties and taxes, or customs clearance. This is the customer's responsibility. Please do not ask us to change the order value on any shipping documents to reduce your charges, because UK law dictates we are unable to do this

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